We want you to know how important you are as a customer. Many of the items we carry are shipped for FREE to your door. Our site is open every day of the week, as well as every holiday. Our number one goal is to try and ship your item within one business day after receiving payment. We certainly understand that you have many choices of sites to do business. Bottom line is we want and need your business! You will not be disappointed in anything that we do. Give us a look in our store and feel free to inquire about other items you do not see or even discuss a bulk discount on multiple items. Thank you for shopping with 5StarThreads!
Payment Information:
*PayPal is our preferred form of Payment on eBay.
*We do accept Credit Cards Direct through eBay Checkout.
*Pay safely with your VISA, MasterCard, American Express, or Discover Card.
*Payment is required within 10 days after commitment.
* Please contact us through eBay messages should there be a problem.
*Should you wish to pay via Cashier Check, Money Order, or Personal Check, contact us.
Shipping Information:
*We ship your item quickly so that there is no delay in transit.
* We ship within 1 business day of receiving payment.
*You receive separate email notification of when your label has been prepared for shipment.
*Saturday, Sunday, or Federal Holidays are not considered a "business day".
*You can obtain your tracking information including links to the information directly in your eBay Summary Page.
INTERNATIONAL:
*Please allow up to 45 business days for your item to arrive to your door.
*Please note that we have no control over Customs Delays, International Postal Delivery Times.
Return Policy:
Our return policy is simple and easy to understand:
RETURN your item for a refund or exchange within 30 days!
NO questions asked.
NO re-stocking fees
Buyer does have to pay for the return shipping.
100% Satisfaction Guaranteed!
Frequently Asked Questions
Do you accept payments from a Credit Card?
YES, we accept all major credit cards including VISA, MasterCard, American Express, or Discover. Pay safely in our secure checkout system.
Do you accept payments via PayPal?
YES, we gladly accept payment via PayPal. This is our preferred form of payment for items.
Do you accept Money Orders, Cashier Checks, or Personal Checks?
YES, we can accept this form of payment, however we cannot ship your item until funds have been verified and cleared through the banking institution.
Do you accept C.O.D.?
NO, sorry, but we do not accept C.O.D. payments at this time.
Do you offer LOCAL PICKUP?
NO, sorry, but we do not offer local pickup of items.
Do you ship to my country? Do you ship Worldwide?
YES, I will ship to any destination and any country on the planet. You must have a viable address and be a country that the US Postal Service or UPS Ships to.
How long does it take for my item to arrive after I have paid?
Expect your item on your doorstep as fast as possible. We offer Standard Shipping and Transit Times, as well as Expedited Shipping Services for an increased fee. We basically do what it takes to get the item in your hands based on our estimated arrival date on the item page.
How much are the shipping fees?
The cost to ship an item to you varies by location and weight. This is clearly stated in the item page.
REMEMBER if you are in the United States, and you buy 5+ items, then shipping is FREE!
What types of Shipping Services do you offer?
We ship items using the US Postal Service, UPS, and FEDEX. We also can send an item to you based on your personal request or preference. There may be an additional charge for this.
Do you provide Tracking?
YES, most of our items have real time tracking provided. Please note many international items DO NOT have real time tracking as many countries simply do not scan packages or use our tracking system.
What if my item was lost, stolen, or damaged?
CONTACT US and we will work out a proper resolution. This can happen on a very rare occasion and we are prepared to make you happy as a buyer.
I have a question that was not answered here. Can you assist me?
YES, we can communicate in almost any language using Google Translate. Simply Contact us through the website or item page and we will be happy to answer any question in a timely manner.
